Kiotel
Check-in kiosksSelf-service check-in kiosks with live video help from a virtual front desk agent.
Hotel Goals Guide
How to Reduce Hotel Front Desk Costs With Technology
By HotelTechConsultant · [Publish date]
Quick answer
Hotels reduce front desk costs by moving routine work, such as check-in, key handouts and repeat questions, to self-service and automated tools. Staff then spend their time on guests who need a person. The right mix depends on your size, staffing model and PMS.
Partners to explore
View all partners
Flexipass
Digital room keysMobile, web and wallet room keys that work with your existing door locks.
Mews
Cloud PMSCloud property management system that automates check-in, billing and daily workflows.
Avalora
AI phone assistantCloud phone system with the VAIA AI assistant for routine guest requests.
Why it matters
Why Front Desk Costs Add Up
The front desk handles check-ins, calls, directions, payments and the same questions many times a day. When labor costs rise or shifts are hard to fill, that repetitive work becomes expensive. Technology can take some of it off the desk without removing the human welcome.
The solutions
Technology That Helps
Self-service check-in kiosks
Guests check in without waiting in line. Kiotel kiosks add live video help from a virtual agent, and can support staff or cover a shift on their own.
Digital room keys
Flexipass sends room keys by text, email or mobile wallet and works with existing locks. That means fewer key cards to encode and fewer trips to the desk for room moves.
A PMS with online check-in
Mews offers online check-in and check-out with digital signatures, which cuts paperwork and speeds up arrivals.
AI phone and messaging assistants
Avalora's VAIA assistant answers routine calls and messages about dining, spa, transport and lost items, so staff are not tied to the phone.
Shuttle tracking
TrackMyShuttle lets guests see where the shuttle is without calling the desk.
FAQs
